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The book covers the fundamentals and … 2 Historical evolution of Total Quality Management 7 3 Some definitions of quality 11 3.1 Exceptional 12 3.2 Perfection or consistency 12 3.3 Fitness for purpose 13 3.4 Value for money 13 3.5 Transformative 13 3.6 Conclusion 14 4 Philosophy, principles and concepts of TQM 16 4.1 The foundation and the four sides of the TQM … Total Quality Management, 3d ed. "Quality is the responsibility of everyone in the organization". This book provides ... coverage of Total Quality Management (TQM). TQM defined An enhancement to the … Review of: “Total Quality Management”Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield and Mary Besterfield-Sacre Prentice-Hall, Inc., 1999, 533 pp., ISBN: 0-13-639403-5 Citations Total Quality Management (TQM) is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in … 1; Sort By Filter Results. 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