© 2020 Job Hero Limited. Delivery managers also monitor and maintain the operational budget for the delivery department. Resolve end-to-end vendor support model and contract issues as appropriate, Serves in an internal Lake quality and release oversight role ensuring various quality controls and data governance controls have been achieved prior to transition of code and other configuration items into production. All Location Types . Increased customer satisfaction through analysis of staffing and skill gaps worth 30 FTE. Managed multiple projects from conception to completion in a fast-paced acquisition environment and ensured that all projects were delivered on-time and within budget. Register Now. Comparing the two profiles, professional competencies such as the foundation, service & delivery, people management or technology skills tend to look generally similar. Established strong customer relationships and delivered the highest-levels of quality service. Service manager for multiple IaaS cloud clients as well as provides post project cloud migration support; Engages in strategic team building exercises to ensure engineer engagement and positive work environment. Different companies have different "roles" defined for these titles. IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY. Provided technical and operational expertise in policies and procedures. Below you'll find our how-to section that will guide you through each section of a Service Delivery Manager resume. Liaison to end users and stakeholders for business issues to ensure quality of services and support. Enhanced customer retention to 100% through new contract negotiations and the creation of comprehensive web-based training programs for Tangoe's newly launched products. Successfully delivered $1M client technology refresh project, on-time/on-budget by leading cross-functional team utilizing project management best practices. Create a Resume in Minutes with Professional Resume Templates. Services included technical support, build/deploy computers, asset management, mobile device management and processing security requests. Download IT Delivery Manager Resume Sample as Image file, IT Service Delivery Manager Resume Sample, Operations Delivery Manager Resume Sample, Deliver using best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance, Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution, Drive the creation of application and technical design documents which leverage Salesforce.com best practices, Contributes to enterprise standards on application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education, Drive project delivery excellence within the business segment through established Enterprise Architecture standards for Force.com Platform across application, integration, security, and data migration domains, Lead, advise, and mentor diverse teams in technical and functional delivery aspects at the enterprise and Wholesale Bank segment, using influence and adaptive communication strategies, Partners with Force.com Production Services to ensure successful resolution of production issues, Develop, maintain and refine data standards for WMTS, Determine non-functional characteristics of data: timeliness, access-to data/batch/online/existing service, Obtain buy-in and adoption, through socializing key concepts, objectives, benefits and plans of the program, Liaise with other areas of the enterprise to identify possible areas of synergy and leverage to accelerate the development of WMTS’s data architecture and facilitate stronger integration with other parts of the bank, Research and innovate: continually recommend improvements to development techniques and approaches, data-related technologies and standards and governance resources and processes, Providing strategic business intelligence and operational reporting solutions, Building on some of the components of Ops IT’s strategic architecture, such as the Ops Big Database and Colossus, Overseeing delivery teams based in Krakow, A proven track record of delivering software projects to demanding product owners (ideally gained in an agile environment), Lake Application Support and Production Transition Oversight, Conduct Monthly Operational Excellence Review with key Stakeholders (Production Services, TRaC, Audit, Risk and others as necessary), Being accountable for service reporting to Business Partners and IT engagement manager, based on KPIs defined in the SLA (service level agreements), managing accordingly support teams and vendors, Administering change control procedure and processes. Responsible for staffing, hiring, terminations, performance appraisals and promotions. Managed several large accounts and resolved escalated client issues and new revenue-generating initiatives. Skilled in Web Design, Cascading Style Sheets (CSS), Sales, HTML, and Web Development. Initiated a comprehensive training program, revised routing, and implemented tracking that ensured meeting customer performance goals. ), Help support and establish operational metrics to measure, monitor and improve release delivery and performance, Work closely with director and business partners to establish regular releases within a given planning year and provide input to a 3 to 5 year roadmap for the Pharmacy area, Bachelor's degree in Computer Science or equivalent, Experience within the Pharmacy domain strongly desired, 7-10 years of experience leading effective development teams that are both technical and functional, Proven ability to deliver against project schedules and timelines with quality, Strong understanding of the Pharmacy releases and subsequent Pharmacy systems desired, Understanding of infrastructure and equipment in the Pharmacy domain desired, Comfortable at communicating at both a technical and executive level, Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency, Ability to work on multiple initiatives and projects simultaneously, Ensure customer demands align with IT strategy and IT guiding principles, Ensure solutions aligned with and supports architecture standards. Achieved a customer satisfaction score of 97.9%, well above standard of 96%, and ranked as #2 out of 13 divisions. Join to Connect. The delivery manager is the person on the team who leads on agile and lean practices. Maintained and validated account receivables (A/R) and account payables (A/P) for clients. New Project Delivery Manager jobs added daily. Support. Expectations are that the candidate will have had successful experience managing people, developing talent, growing leaders and building high performing teams. Consulted with business community to identify client needs and develop business solutions to improve customer service. Successful resume samples for Delivery Managers describe duties such as giving service quotes, providing customer service, making follow-up calls, and promoting new services. Find out what is the best resume for you in our Ultimate Resume Format Guide. Managed Desktop execution of Windows 7 Project for 2500+ machines; completed on time. Drove creation of an Operational Readiness process leading to lower defect introduction, decreased resolution time of severity issues, increased vendor relationships, and overall system confidence. Was promoted during a time of major restructuring that cut staffing 20% and led organization to improve innovation and implementation of global business strategy. Printing Services. Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations. janv. This includes the DAI (Data Analytics and Insights) team and other corporate groups affected by the IM area (corp finance, actuaries, underwriting, as well as other non-TDI partners), Responsible for transition to operational support and project close-out, Microsoft data integration technologies (SSIS, SSRS), Oracle data integration technologies (Oracle Designer, OWB, ODI), Data modelling tools (Sybase Power Designer, IBM Rational suite), Hadoop (preferably Cloudera) and related technologies (Sqoop, Flume, etc), NoSQL database technologies (Apache Hbase, Apache Hive), IBM InfoSphere suite and metadata repository, Provide leadership through subordinate work stream teammates in the planning and execution of multiple complex business solutions on the Force.com Platform across SunTrust Wholesale Bank, Execute Enterprise vision through delivery of business segment strategies enabled by business solutions on the Force.com Platform, Review and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward, Manage business and technology partner(s) expectations, Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the Force.com team at SunTrust, Execute System Integration partner strategy for Force.com Platform projects and programs, Manage SunTrust resources, contractors and vendors. Delivery Manager responsible for quality delivery of Operational and Infrastructure Support for Open and Mainframe systems, Production Support, Network, Desktop, and Telecom Support, and the Service Desk. Report this profile About Experienced Technical Support with a demonstrated history of working in the internet industry. Expectations are that the candidate will work with other work stream managers (WSMs) in both planning & execution of multiple simultaneous efforts, Assist in Development of an Enterprise Governance model. Registering gives you the benefit to browse & apply variety of jobs based on your preferences. Register Now. Delivery Managers supervise the delivery of services to customers and make sure a high level of service performance is attained. Quickly established an excellent record of performance in meeting goals for the distribution and team management associated with delivery of phone books. New Customer … Partner with architecture team if no standard exists, Lead business analysis and define requirements for the implementation of new solutions, Lead the stewardship of existing solutions to ensure they deliver continual value, Ensure appropriate customer communication & IT response during significant incidents, Communicate customer issues/needs within IT, Engage on projects as a process/business subject matter expert where needed, Assist in training or rollout of standard solutions already in production, Measure post-project benefits realization, Lead discussions to gather requirements for business product/system enhancements. Technical Delivery Manager 02/2014 to 09/2017 Accenture Charlotte, North Carolina. Delivery Manager found the following resources, articles, links, and information helpful. Successful resume samples for Delivery Managers describe duties such as giving service quotes, providing customer service, making follow-up calls, and promoting new services. Managed 25+ on/offshore resources providing services to organization for building/maintaining data delivery to/from external financial organizations. Improved the development of support staff with cross-training, which increased productivity by 17% and reduced staffing budget by 9%. Leverage your professional network, and get hired. Get Coupons & Deals. The main responsibilities of this role are: Monitor the nonfunctional and functional requirements to ensure acceptance by internal business partners and support, Accountable to EDO management and EDO business partners to monitor and report on Lake SLAs, Partner with PSO and other stakeholders to understand technical and business impacts at risk through any SLA issue, Advocate for the internal business partners to ensure that resolution of production issues are achieved and root cause is understood and applied to the environments to meet the business needs, Accountable to manage incident impact communications with impacted stakeholders and oversight of issues through to resolution to meet the business requirements, Accountable to define requirements for Lake infrastructure, supporting design activities executed by Production Services, Accountable for planning and managing the infrastructure build and transition to Production Support, Accountable for capacity planning requirements for the Data Lake that would be provided to stakeholders and executed by Production Services, Accountable to coordinate the management of lower environments between the release and production support teams tasks as needed to meet development and testing needs. Developed account plans for designated key accounts resulted in the discovery of major up-sell opportunities. Supported account executives and company directors with project deliverables, contract proposals and on-site client presentations. Oversaw the transition and integration of Valeant's held desk support into Xerox's current help desk operations. Met with the owner operators and assisted them in developing strong business goals and reinforced the accountability that they have with their employees. ALL PRINTING SERVICES. Handled recruiting, hiring, training, and personnel actions for delivery team with up to 100 team members. Company Website. GDS also have a Delivery Manager role description. Selected by senior management to attend company training as a Lead Manager. Managed hardware and peripheral inventory of over $7 million using IT Asset Management (ITAM) business practices. You would typically operate across the entire project lifecycle and learn to take accountability for the successful delivery of various projects and services by ensuring that high quality planning; control and assurance practices are followed on all aspects of delivery. Manage Delivery Teams. Today’s top 2,000+ Project Delivery Manager jobs in India. Ultimately, the Service Delivery Manager works to maintain good customer relationships and improve the company's services to maintain customer satisfaction. The job description of the service delivery manager entails coordinating and directing the activities of the service delivery team to ensure set goals are achieved. Expectations are that the candidate will have had experience using a global delivery model, Have financial accountability of to 5-8 MM in both expense and capital dollars. He/she ensures that his/her team members adhere to laid down instructions. New Service Delivery Manager jobs added daily. Today’s top 6,000+ Service Delivery Manager jobs in United States. Home delivery manager Jobs. Project planning, scheduling and performance are part of the responsibilities. Join to Connect Torchbox. People searching for Project Manager vs. He says: A delivery manager guards the team’s time, to ensure continuous delivery is possible. Guide the recruiter to the conclusion that you are the best candidate for the it delivery manager job. The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. Start Online Printing Order. University of South Wales. A strong networker who is focussed on delivering exceptional client and candidate experience throughout the recruitment lifecycle. As a Future Talent Delivery Manager, you will have the opportunity to experience the range of services we offer our clients. Successfully engineered and implemented several new routes to improve route efficiency and cut costs. Locations. Top 8 delivery manager resume samples In this file, you can ref resume materials for delivery manager such as delivery manager resume samples, delivery manager resume writing tips, delivery manager cover letters, delivery manager interview questions with answers… Manage Your Delivery. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Designed and developed a comprehensive metrics tracking system to monitor service delivery performance, customer metrics, LOB metrics, and this tool provided senior management reporting. Advanced Shipment Tracking. Reviewed, upheld, and maintained safety policy and procedures with Contractors and their drivers. Key areas of concentration are demand planning, deaccessioning of work responsibilities, and delivery standards, Strong experience delivering enterprise technology in a comparable field, preferably in a financial services organization, Strong communication ability with the right attitude and commitment, Demonstrated ability building & managing high-performing teams, A strong technology (development or architecture) background, Experience with delivering business solutions with the Salesforce.com platform, Work closely with their Director to ensure that they clearly understand the business priorities and are working on the right projects/releases, Deliver the necessary forecast for the resources and funding that is needed to achieve the work plans, ensuring the right balance of internal to contractor ratio, Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all Releases within the domain, Ensure alignment with the company’s standards and procedures for project management, architecture direction, development standards, security requirements and supportability, HIPAA, HITECH and any state, federal and/or regulatory agencies (DEA, OIG, State Boards of Pharmacy, etc. New Delivery Manager jobs added daily. Increased first call resolution from 75% to 86%. against the IM project plan, Responsible for IM financial alignment and tracking of actuals to estimate, Responds to inquiries and escalates concerns to IM management and TS PM, Applies Organizational Change Management principles and practices in order to effectively manage project scope, Collaborates with the appropriate IM Resource Manager to ensure required resources are assigned to the project for successful delivery, including continuity of resources or resource transition plan when needed, Have direct relationships required for IM delivery success. This manager is involved in functional, technical or process leadership and oversees other employees … ITSM, , IPMPF, or another professional framework), using tools and follows Standard Operating Procedures (SOPs) end-to-end, Ability to set and reset priorities based on knowledge of business partners technology roadmaps and key strategies, Demonstrated ability to quickly learn and understand business processes, Experience in the capacity of Project Manageror or Delivery Manager 5+ years with proven track of successful accomplishments of project assignements in quality-led and inventional environments (Experience with SCRUM or different agile development methodology is strong advantage), Strong and proven ability to manage and deal with different cultures and nationalities, Demonstrated ability to manage large scale process change efforts, 10 years of experience in financial services domain with Capital and Derivative market knowledge, Working closely with colleagues from London and other UBS locations, as well as business stakeholders to understand business requirements and overall programme context to ensure that deliveries align to programme objectives and timescales, Local Markets & FX Product Diversification, Supporting/ leading project management of strategic initiatives as necessary, Performing financial analysis to assist in decision making at the senior management level, Analysing competing solutions and making decisions on way forward where necessary, Liaising with other parts of Fixed Income as well as Investment Bank on strategic initiatives, Effectively presenting information needed to facilitate decision making, Working with technical teams, business users and support teams to determine technical solutions, Other duties and responsibilities, as assigned, As a part of initial Lake Operations assessment, determine target SLAs for critical operational processes and assess ability to meet target SLAs given current end-to-end vendor support model in place across all third parties (BIAS, Infy, IBM, Oracle, Cloudera, etc). 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